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Higher Administration & IT

Course Aims

Administration is a growing sector which cuts across the entire economy and offers wide-ranging employment opportunities. Moreover, administrative and IT skills have extensive application not only in employment but also in other walks of life.  The key purpose of this Course is to develop learners’ advanced administrative and IT skills and, ultimately, to enable them to contribute to the effective functioning of organisations in supervisory administrative positions.

The Course aims to enable learners to:

  • develop knowledge and understanding of administration in the workplace and its importance
  • develop a range of advanced IT skills for processing and managing information
  • develop a range of skills to communicate complex information effectively, making appropriate use of IT
  • acquire skills in managing the organisation of events

Course Contents

Unit 1 - Administrative Theory and Practice

The general aim of this Unit is to enable learners to develop an in-depth knowledge and understanding of administration in, and the impact of IT on, the workplace. Learners will acquire an in-depth knowledge and understanding of the factors contributing to the effectiveness of the administrative function, such as the strategies for effective time and task management and for complying with workplace legislation, and of what makes effective teams. The theory in this Unit will also cover customer care.

Learners who complete this Unit will be able to:

1 Provide an account of the factors contributing to the effectiveness of administrative function

2 Provide an account of customer care in administration

Unit 2 – IT Solutions for Administrators

The general aim of this Unit is to develop learners’ skills in IT, some of them complex, and in organising and managing information in administration-related contexts. The Unit will also enable learners to extend their problem solving skills through having to provide solutions asked for in a given brief. Learners will select appropriate IT applications covering word processing, spreadsheets and databases, or emerging equivalent technologies, and will use them to analyse, process and manage complex information in the context of creating and editing business documents.

Learners who complete this Unit will be able to:

1 Use complex functions of a spreadsheet to provide solutions asked for in a task

2 Use complex functions of a database to provide solutions asked for in a task

3 Use complex functions of word processing to provide solutions asked for in a task

Unit 3 – Communication in Administration

The general aim of this Unit is to enable learners to develop a range of IT skills, some of them advanced, for communicating complex information to others. Learners will develop an understanding of barriers to communication and ways of overcoming them to ensure communication is understood. The Unit will also develop learners’ knowledge and understanding of how to maintain the security and confidentiality of information. This foundation will enable learners to communicate information in ways that take account of the needs of the audience.                              

Learners who complete this Unit will be able to:

1 Communicate complex information to a range of audiences and effectively manage sensitive information.

Entry Requirements

Pupils would normally be expected to have attained National 5 Administration & IT.

Progression

This course may provide progression to Advanced Higher Administration or Higher National programmes in Administration; business or administration training or employment in an administration area of a business.